remedial actions. Review overtime claims and approve in line with the business requirements/budget aligned to monthly on performance against SLA. Provide failover support to outsource service team for business continuation
regards to service delivery. Key Performance Areas: Support to Field Sales: Field Sales Partners to achieve minimal clawback penalties. Support to Retail: Retail Order escalation support. IRSP assistance. Reporting
programs for each product and directing promotional support Maintaining relationships with clients/customers coordination and execution Customer Services support functions Digitalization (Teccom; Dealers Portal)
visually stunning and interactive content that supports the company's product and service objectives.