My client is seeking an FTTH Administrator to assist and share the user manual and help escalate the self-build and Bitstream teams with regards to service delivery. Key Performance Areas: Support to Field Escalations: Escalations tracking and insights. Service Delivery engagement.
adjustments to meet financial objectives. Coordinate internal resources and third-party vendors for the flawless to all internal policies and regulatory requirements In-depth knowledge of the financial services industry Computer Science, Information Technology, Business Administration, or a related field is generally required.
solutions (including fintech) Ensure adherence to internal finance systems and procedures relating to fund development for scale, impact and local benefit Internal /Operational Processes Originating investment by following regulatory requirements and IDC's internal policies. Attending conferences, meetings and Build relationships, networks and collaborate with internal and external key stakeholders and clients to position Post-Investment teams to ensure alignment in client service and stakeholder management. Company's representation
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People
financial soundness of all credit submissions. Internal /Operational Processes • Evaluate applications enhance the levels of service and communication to ensure the provision of client service excellence. Learning
and lessons learnt feedback for more improved services. Implement talent management initiatives, including skills Ability to liaise and engage with both internal and external clients Excellent customer relationship
abnormalities, logging calls and following up with service providers and regions. Routing of these tickets and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.
and Escalation Procedures within the prescribed service level agreements• Hand over all relevant network Systems/Networks Transport Core and Access Networks and Services GSM knowledge and related technologies Must have