targeted client service levels In conjunction with COO Office Manager, align complaints principles to the strategic Decisiveness in Execution People Engagement Communication and Engagement Diverse Stakeholder Management BEHAVIOURAL COMPETENCIES Verbal and written communication skills Coaching skills. Negotiation and influencing Effective, versatile and action-oriented. Excellent communication skills. Ability to manage multiple competing
skills BEHAVIOURAL COMPETENCIES Presentation and communication skills Negotiation skills Relationship Building Manage and enhance the levels of service and communication to ensure the provision of client service excellence
organisational objectives. Communication and Engagement • Clearly and concisely communicate and engage in a comprehensive comprehensive way. Adapt the style and content of communication appropriate for the specific audience. Dive
Manage and enhance the levels of service and communication to ensure the provision of client service excellence