the financial and legal relationship between the client and orginisation for the specific deal. Risk identification enhance the levels of service and communication to ensure the provision of client service excellence. Learning
process, anticipating client needs and responding with innovative solutions to clients emerging needs. Identifying deals/projects to relevant SBUs/Departments/Funds. Client and stakeholder networking Manage all risks within Programme Funds. Customer Focus Stakeholder Management Client relationship management Ensuring that customer Gathering of feedback and taking corrective action on client queries to ensure satisfaction and retention. Build with internal and external key stakeholders and clients to position the organisation as the 'go-to' funder
the financial and legal relationship between the client and IDC for the specific deal.• Risk identification enhance the levels of service and communication to ensure the provision of client service excellence. Learning
and give appropriate information and advice to clients as and when required; via email/telephone etc. analysis of client personnel records • To assist in the compilation, maintenance and analysis of client payroll data, processes and associated administration and services are accurately delivered within the agreed deadlines
assistance. Ensure that monitoring and counselling services are provided on Value Creation levers in accordance obligations. Conduct regular reviews including client visits and assigning of risk rating to business based on the analysis. To ensure maximising of client value and limiting losses by being considerate on value add and growth of the organization's clients and optimised cashflow collection, where relevant while at the same time ensuring protection of client's interests. To assist in refining and adopting
metadata. Performs regular inspections of physical client correspondence records to ensure correct filling Maintain an effective and up to date record of new client correspondence received. Attends to all queries requests for the retrieval of records from internal clients. Participation in any records management related
requirements In-depth knowledge of the financial services industry, including familiarity with industry