telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies policies. Train and onboard new employees. Perform quality checks and where applicable execute remedial actions Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings,
requirements Establish a relationship with the Resource Centre Keep a record of payroll queries and provide reports reports to the Client Provide feedback to Resource Centre on candidates supplied Understand client requirements
performance result for any abnormalities, logging calls and following up with service providers and regions
team. Obtain and maintain certificates for the Quality system (ISO standards etc.), as well as up to date maintaining and attaining certificates for the Quality system. Willing to travel in South Africa. Proficiency
(i.e. information and records classification, quality management, metadata management, records retention
our customers with peace of mind, first-class quality, and reliable supply. Our products are used in
and drive continuous improvement. Leverage high quality resources from NiM above market CoC teams. Involve
delivered on time, within budget, and at the required quality standards while adhering to regulatory and compliance