operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written implementation within own area Vendor management Customer management Business partner relationship management
mainly in the fields of Service Management, Customer Service Management, HR Service Management Security Operation Proven experience in consulting / professional services and technical delivery A proven track record of solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC Experience with delivering solutions integrations between ServiceNow, client IT and business services Support sales team with new prospects: initial
methodologies (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written activities Technical implementation in own area Customer management Business partner relationship management
Accreditation (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Latest open-source in own area Vendor management Stakeholder and customer management Quality management Risk management
Java, demonstrating the ability to build robust services Experience with JSP, Struts and Servlets is highly managing web servers like Tomcat, configured as a service, is essential Database and Persistence: Deep understanding Java Messaging Service (JMS), specifically with ActiveMQ, to ensure reliable inter-service communication imports, and updates Systems Integration: Utilising services (such as REST APIs) and other technologies for
required targets and therefore deliver value to the customer Construct, interpret and execute end to end system ensure that errors are detected and resolved within service level timelines Provide support and production
design: Integration files or messages (e.g. web service definitions, XML schemas, business functions, flat work committed to Ensure that all work done meets customer (business) expectations Actively participate in
Rewarding Commission Structure Our client, a full-service business growth company based in Johannesburg North record of between 8 years, selling products or services within the multiple business verticals and sectors
Rewarding Commission Structure Our client, a full-service business growth company based in Johannesburg North record of between 8 years, selling products or services within the multiple business verticals and sectors
management Reporting Vendor management Stakeholder and customer engagement Finance Leadership and people management