(preferable) 1-3 years of experience working in a Shared Services or transactional environment SAP experience (preferable) lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business are often the first point of contact for our customers. Our team members who work in this department
(preferable) 1-3 years of experience working in a Shared Services or transactional environment SAP experience (preferable) lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad scenes. Are you with us? ABOUT THE TEAM Our contact centres play a vital role in the success of our business are often the first point of contact for our customers. Our team members who work in this department
positioning. To ensure that the agreed Shipping Service Mandate as outlined by the Shipping Division aligned maintained, and implemented within the agreed Service Level Agreements ensuring consistency and compliancy ability to lead teams to achieve business goals and customer satisfaction. Key Responsibilities: Lead, manage on the Shipping service framework and consider alternative solutions. Ability to service a Retail organisation order to deliver an effective service. Monitor both team members and Service Providers on an ongoing basis
positioning. To ensure that the agreed Shipping Service Mandate as outlined by the Shipping Division aligned maintained, and implemented within the agreed Service Level Agreements ensuring consistency and compliancy ability to lead teams to achieve business goals and customer satisfaction. Key Responsibilities: Lead, manage on the Shipping service framework and consider alternative solutions. Ability to service a Retail organisation order to deliver an effective service. Monitor both team members and Service Providers on an ongoing basis
plan and leverage all channels, to drive new customers, drive new revenue and emphasise up-selling opportunities integrated strategy to this end ensuring a new customer rate to the sites Developing strong online content Merchandise, Operations and the central ecommerce contact centre, logistics and supports teams [including digital lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad
plan and leverage all channels, to drive new customers, drive new revenue and emphasise up-selling opportunities integrated strategy to this end ensuring a new customer rate to the sites Developing strong online content Merchandise, Operations and the central ecommerce contact centre, logistics and supports teams [including digital lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad
strategy and standards Ensure customer satisfaction by executing our customer service strategy and fulfilling fulfilling the demands of our customers Qualifications & Experience: A Grade 12 qualification A minimum of interest in fashion A passion for excellent Customer services and sales environment Figure and admin orientated effective solutions in a fast-paced environment Customer Service Delivery Office Systems Policy & Procedures Strategic Sales Planning Managing the Sales Process Customer Value Management Behaviours: Action Oriented -
strategy and standards Ensure customer satisfaction by executing our customer service strategy and fulfilling fulfilling the demands of our customers Qualifications & Experience: A Grade 12 qualification A minimum of interest in fashion A passion for excellent Customer services and sales environment Figure and admin orientated effective solutions in a fast-paced environment Customer Service Delivery Office Systems Policy & Procedures Strategic Sales Planning Managing the Sales Process Customer Value Management Behaviours: Action Oriented -
procedures. Process Customer transactions via active retail system (POS) Identifying Customer needs through Establish Customer loyalty, by promoting cash reward programs. Take initiative to improve Customer experience latest fashion trends A passion for excellent Customer services and sales environment Skills: Good administration literate Customer Service Delivery Planning & Organising Policy & Procedures Customer Value Management organization. Building strong customer relationships and delivering customer-centric solutions. Making good
procedures. Process Customer transactions via active retail system (POS) Identifying Customer needs through Establish Customer loyalty, by promoting cash reward programs. Take initiative to improve Customer experience latest fashion trends A passion for excellent Customer services and sales environment Skills: Good administration literate Customer Service Delivery Planning & Organising Policy & Procedures Customer Value Management organization. Building strong customer relationships and delivering customer-centric solutions. Making good