Overseeing Workshop and Warehouse/Operations office daily operations. Assisting with customer queries plugs, batteries, rags). Communicates with Operations Manager for work required. Ensure workplace health sufficient mats available for the next day's schedule. Manage and motivate teams, training and discipline of and ensuring adherence by staff. Liaises with Management in regards to completed orders, required stock
Coordinate inbound and outbound office mail Support management
compilation pro - forma invoicing per SOP - Yes Management and maintenance of customer surveys and related thereof – Once a year – Needs training on this Management and maintenance of customer specification sheets dates - Yes To liaise with the production and operations departments to resolve any product or technical performance. - Yes Provide information to the accounts department on incoming and completed orders payments and accurate allocation of payment to customer accounts - Yes General secretarial duties for sales team
reports to the FIC on the goAML platform Assist in managing all projects relating to the reporting to the all high risk accounts and reporting thereof Review and approve Re-KYC of high risk accounts and the EDD quarterly reports to management on STR/SARS filed, high risk accounts, frozen accounts and the compliance commentary and timeliness of clearing Updating and managing SWIFT KYC Registry
control, cost analysis and sales analysis. Manage accounts receivable and staff Ensure the day to day production, accounts receivable. Assist in compliance with legislation Analyse cost accounting data. Maintain validity of inventory, gross margin schedules to management Highlighting problematic customers to Exco Submission monthly provisions Prepare and complete the monthly accounts receivable reports Attend monthly Sales and credit
business and existing channel partners. Product Management Stock Levels Ensure that CRM data is up to date engaging with operations/logistics team to support this. Customer Relationship Management / Weekly Performance and Discount Schedules – Working with the Sales Manager to ensure the key customers all have valid and customers (end users). Working with the Service Team, Operations, and other business units to give constructive
Customer Training Stock Analysis Assisting with accounts General Housekeeping
support when necessary. Customer Relationship Management: Build and maintain strong customer relationships interactions and transactions accurately. Update customer accounts and record details of inquiries, complaints, and part of a team. Good organizational and time management skill
spare parts lists will form part of the role. Accountabilities / Key Performance Areas Stock Turn >1.5
receptionists work. Switchboard and front desk management Update, maintain and develop all our social media Corporate gifts and Branding. Events planning/ Management such as Electra mining. Personal shopping for for the senior team in Zimbabwe. Diary management