Overseeing Workshop and Warehouse/Operations office daily operations. Assisting with customer queries plugs, batteries, rags). Communicates with Operations Manager for work required. Ensure workplace health sufficient mats available for the next day's schedule. Manage and motivate teams, training and discipline of and ensuring adherence by staff. Liaises with Management in regards to completed orders, required stock and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
accurately Attend to breakdowns, including standby service Maintain levels of productivity and efficiency
Coordinate inbound and outbound office mail Support management
thereby extending their lifespan and ensuring safe operation. The role demands precision, attention to detail and maintain existing rubber linings, identifying areas of wear or damage. Perform repairs on damaged linings as required. Maintain a clean and organized work area. Documentation: Keep accurate records of work performed
business and existing channel partners. Product Management Stock Levels Ensure that CRM data is up to date engaging with operations/logistics team to support this. Customer Relationship Management / Weekly Performance and Discount Schedules – Working with the Sales Manager to ensure the key customers all have valid and customers (end users). Working with the Service Team, Operations, and other business units to give constructive
maintaining records of office business transactions. Operating office equipment including printers, copiers, accuracy. Strong organizational skills. Good customer service skills and ability to work well with others. Proficient
telephone calls and providing exceptional customer service. This role involves identifying customer needs needs, offering appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: customers. Present, promote, and sell products/services using solid arguments to prospective customers Customer Care: Inbound Calls: Handle inbound customer service calls and emails. Address customer inquiries, complaints support when necessary. Customer Relationship Management: Build and maintain strong customer relationships
compilation pro - forma invoicing per SOP - Yes Management and maintenance of customer surveys and related thereof – Once a year – Needs training on this Management and maintenance of customer specification sheets dates - Yes To liaise with the production and operations departments to resolve any product or technical ensure all departmental targets are met as set by management. - Yes General Administration : To ensure all the housekeeping of the External Sales Office is managed and kept to the company standard required. - Yes
of the role. Accountabilities / Key Performance Areas Stock Turn >1.5 Fill Rate >90% Generating
alignment with global IT strategies and standards. Manage and monitor the country's IT infrastructure to infrastructure-related matters. Collaborate with vendors and service providers for procurement, maintenance, and support