internationally for over 5000 clients The Telesales and Customer Care Representative is responsible for generating providing exceptional customer service. This role involves identifying customer needs, offering appropriate appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: Telesales: Outbound Make outbound calls to potential and existing customers. Present, promote, and sell products/services products/services using solid arguments to prospective customers. Achieve daily, weekly, and monthly sales targets. Lead
Responsibilities Coordinate and organize office activities Oversee stock of office supplies and warehouse stock Greet visitors at office and be able to attend to clients Coordinate inbound and outbound office mail Support
administrative support to the team, ensure that the office runs smoothly, and assist with various tasks as multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries and maintaining records of office business transactions. Operating office equipment including printers Good customer service skills and ability to work well with others. Proficient in Microsoft Office suite
general office work Maintenance Reporting (Customer Sales Reports) Tenders and Sales Support (Customer Documents) Sales Support Invoice enquiries Internal Training Customer Training Stock Analysis Assisting with accounts
between sales representatives, customer and company meeting the customer requirements effectively, in a invoicing per SOP - Yes Management and maintenance of customer surveys and related reporting thereof – Once a Management and maintenance of customer specification sheets – Only on customer requests Maintenance and data data capture of customer and product information on Shopware - Yes To communicate with production and developments affecting orders to sales rep's customers - Yes Maintain and provide information on sales
Workshop and Warehouse/Operations office daily operations. Assisting with customer queries. Packing invoices invoices Checking orders, phoning the customer / courier when order is ready. Making sure all stock for exports respond as required with other departments and customers. Ensure clear understanding of all issues like
minutes Source office supplies Produce reports, presentations and briefs Devise and maintain office filing system
teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel product mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover holding targets, training, and marketing targets. Customer Agreements and Discount Schedules – Working with
selection and specification of Trucks to meet customer specifications. Work alongside the technical manager quotation and tender documents are in line with customer requirements. Continue to develop Trucks sales the requirements that are needed to apply for customer finance packages. Negotiate with Body builders
monthly, quarterly gross margin analysis by brand by customer type Assist in month-end closing, prepare journal schedules to management Highlighting problematic customers to Exco Submission of monthly provisions Prepare