for over 5000 clients The Telesales and Customer Care Representative is responsible for generating sales follow-up emails and documentation as needed. Customer Care: Inbound Calls: Handle inbound customer service inquiries, complaints, and comments. Qualifications: Education: High school diploma or equivalent. Experience:
Operations Manager for work required. Ensure workplace health and safety requirements are met. Plan the arrangement Communicate and respond as required with other departments and customers. Ensure clear understanding of
effectively, in a professional and courteous manner. Primary KPA's: Arrange appointments for the sales team To communicate with production and logistics departments to agree on delivery dates - Yes To liaise with with the production and operations departments to resolve any product or technical queries - Yes Inform performance. - Yes Provide information to the accounts department on incoming and completed orders payments as email and print/ email distributing to correct departments - Yes Inform/ update sales reps of production
Developing the statistical forecasts for Critical Care products, and improving forecast accuracy Utilizing Limit (EQL) model management Supporting the Critical Care S&OP process Continuously developing tools, and analytics necessary to support the Critical Care Supply Chain organization Analyzing business/customer
g., clients not utilising the Reman offerings. Primary Responsibilities (but not limited to) Maintaining
staff Ensure the day to day activities of the department are co-ordinated Key Roles/Responsibilities: analysis per product category Coordinate with IT department for system issues, maintenance and development projects as required Support and assist internal department reporting requirements such as audit schedules