Telesales and Customer Care Representative is responsible for generating sales through telephone calls and providing providing exceptional customer service. This role involves identifying customer needs, offering appropriate or services, and ensuring customer satisfaction. Key Responsibilities: Telesales: Outbound Calls: Make outbound calls to potential and existing customers. Present, promote, and sell products/services using solid solid arguments to prospective customers. Achieve daily, weekly, and monthly sales targets. Lead Generation:
accurately Attend to breakdowns, including standby service Maintain levels of productivity and efficiency
multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing addressing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries. Answer and direct incoming phone calls. Perform data entry and maintain accurate records accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
by means of research, scouting visits and phone calls) Networking in the industry and relevant market teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel product mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when Operations Manager for work required. Ensure workplace health and safety requirements are met. Plan the arrangement respond as required with other departments and customers. Ensure clear understanding of all issues like and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
internal/external clients Screen and direct phone calls and distribute correspondence Handle requests and
between sales representatives, customer and company meeting the customer requirements effectively, in a invoicing per SOP - Yes Management and maintenance of customer surveys and related reporting thereof – Once a Management and maintenance of customer specification sheets – Only on customer requests Maintenance and data data capture of customer and product information on Shopware - Yes To communicate with production and developments affecting orders to sales rep's customers - Yes Maintain and provide information on sales
Maintenance Reporting (Customer Sales Reports) Tenders and Sales Support (Customer Documents) External Sales Sales Support Invoice enquiries Internal Training Customer Training Stock Analysis Assisting with accounts
selection and specification of Trucks to meet customer specifications. Work alongside the technical manager quotation and tender documents are in line with customer requirements. Continue to develop Trucks sales the requirements that are needed to apply for customer finance packages. Negotiate with Body builders
monthly, quarterly gross margin analysis by brand by customer type Assist in month-end closing, prepare journal schedules to management Highlighting problematic customers to Exco Submission of monthly provisions Prepare