internationally for over 5000 clients The Telesales and Customer Care Representative is responsible for generating providing exceptional customer service. This role involves identifying customer needs, offering appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: Telesales: Outbound Calls: Calls: Make outbound calls to potential and existing customers. Present, promote, and sell products/services products/services using solid arguments to prospective customers. Achieve daily, weekly, and monthly sales targets.
accurately Attend to breakdowns, including standby service Maintain levels of productivity and efficiency
be able to attend to clients Coordinate inbound and outbound office mail Support management
Estimates - Full function Request rates from multiple agents. Compare and provide quotations / estimates based and origin charges Liaising with both clients and agents in efficient, professional manner Track shipments level, submitting Pre-framed customs entries for clearance, updating customers. Delivery – Co-ordinating
specific surfaces. Apply adhesives and bonding agents to surfaces and rubber lining materials. Fit and
and guidelines to uphold quality expectations of customer and company. Manage workforce planning to ensure order readiness, customer specs, speed trails, etc.) Ensure all TMC standards and customer commitments (i to ensure delivery of the required level of Customer Service. Apply WCM AM methodologies to ensure continuous
multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
between sales representatives, customer and company meeting the customer requirements effectively, in a invoicing per SOP - Yes Management and maintenance of customer surveys and related reporting thereof – Once a Management and maintenance of customer specification sheets – Only on customer requests Maintenance and data data capture of customer and product information on Shopware - Yes To communicate with production and developments affecting orders to sales rep's customers - Yes Maintain and provide information on sales
all social media portals. Handle inquiries and customer concerns over the phone and via email. responsible campaigns and promotions aimed at this group of customers.
selection and specification of Trucks to meet customer specifications. Work alongside the technical manager quotation and tender documents are in line with customer requirements. Continue to develop Trucks sales the requirements that are needed to apply for customer finance packages. Negotiate with Body builders