Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Act as the point of contact between th
internationally for over 5000 clients The Telesales and Customer Care Representative is responsible for generating providing exceptional customer service. This role involves identifying customer needs, offering appropriate appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: Telesales: Outbound potential and existing customers. Present, promote, and sell products/services using solid arguments to to prospective customers. Achieve daily, weekly, and monthly sales targets. Lead Generation: Identify
accurately Attend to breakdowns, including standby service Maintain levels of productivity and efficiency
and pursue new business opportunities within the retail and independent store channel. Identifying and teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel product mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover
transport - Salary negotiable depending in experience - Retail Debtor's book value of R 42 million consisting
multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when respond as required with other departments and customers. Ensure clear understanding of all issues like and assist with installations and maintenance services In-house Maintenance Repairs Any Admin that will
Events planning/ Management such as Electra mining. Personal shopping for the senior team in Zimbabwe. Diary
between sales representatives, customer and company meeting the customer requirements effectively, in a invoicing per SOP - Yes Management and maintenance of customer surveys and related reporting thereof – Once a Management and maintenance of customer specification sheets – Only on customer requests Maintenance and data data capture of customer and product information on Shopware - Yes To communicate with production and developments affecting orders to sales rep's customers - Yes Maintain and provide information on sales
Maintenance Reporting (Customer Sales Reports) Tenders and Sales Support (Customer Documents) External Sales Sales Support Invoice enquiries Internal Training Customer Training Stock Analysis Assisting with accounts