the Head of Parts Business, the Parts Technical Support is responsible for analysing parts requirements making recommendations to ensure we optimise our parts inventory holding and procurement practices. Analysis existing inventory and recommended spare parts lists will form part of the role. Accountabilities / Key Performance holders to ensure maximum output is achieved in parts supply. Discussions with the relevant EMT and MIN developments and improvements within the parts offerings Advising teams of parts commonalities between machines
Investigate and resolve customer complaints in a timely manner. Escalate complex issues to higher-level to work independently and as part of a team. Good organizational and time management skill
rules so that proper procedures are followed at all times and ensuring adherence by staff. Liaises with Management categorised, labelled with Bin Locations at all times) - Weekly critical stock counts, Monthly stock counts
and monthly Luminous training event in different parts of South Africa (and later Southern Africa) for
audit schedules, tax schedules and others Ensure timely submission, accuracy and validity of inventory
deliver product knowledge strategy within the scope, time and budget in a cost effective manner. Key responsibilities