the Head of Parts Business, the Parts Technical Support is responsible for analysing parts requirements making recommendations to ensure we optimise our parts inventory holding and procurement practices. Analysis existing inventory and recommended spare parts lists will form part of the role. Accountabilities / Key Performance holders to ensure maximum output is achieved in parts supply. Discussions with the relevant EMT and MIN developments and improvements within the parts offerings Advising teams of parts commonalities between machines
Investigate and resolve customer complaints in a timely manner. Escalate complex issues to higher-level approach. Ability to work independently and as part of a team. Good organizational and time management skill
infrastructure projects within the country, ensuring timely delivery and adherence to quality standards. Coordinate to IT disaster recovery planning and execution as part of the overall business continuity strategy.
a clean and organized work area. Documentation: Keep accurate records of work performed, including materials ability to work in confined spaces and at heights. Good communication skills and the ability to work as part dexterity and hand-eye coordination. Comfortable working in varying environmental conditions, including including exposure to chemicals and high temperatures. Work Environment: Industrial settings such as manufacturing
Processes, Warranty Claim Processes). Setting goals - Working with new partners to define targets for the next events, in collaboration with the technical teams. Working with the Luminous team to conduct customer co-visits Performance and Warranty Tracking Customer Targets – Working with customers to set targets annually and review Customer Agreements and Discount Schedules – Working with the Sales Manager to ensure the key customers and monthly Luminous training event in different parts of South Africa (and later Southern Africa) for
rags). Communicates with Operations Manager for work required. Ensure workplace health and safety requirements and assign to employees accordingly, ensuring that work is on schedule. Assess stock levels and plan workday rules so that proper procedures are followed at all times and ensuring adherence by staff. Liaises with Management categorised, labelled with Bin Locations at all times) - Weekly critical stock counts, Monthly stock counts
Review and analyse inventory and margin reports Work in special projects as required Support and assist audit schedules, tax schedules and others Ensure timely submission, accuracy and validity of inventory
deliver product knowledge strategy within the scope, time and budget in a cost effective manner. Key responsibilities
interpersonal skills and adaptability. Ability to work on multiple projects and prioritize tasks effectively skills. Good customer service skills and ability to work well with others. Proficient in Microsoft Office
of position: Accurately administer general office work Maintenance Reporting (Customer Sales Reports) Tenders