internationally for over 5000 clients The Telesales and Customer Care Representative is responsible for generating providing exceptional customer service. This role involves identifying customer needs, offering appropriate appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: Telesales: Outbound Make outbound calls to potential and existing customers. Present, promote, and sell products/services products/services using solid arguments to prospective customers. Achieve daily, weekly, and monthly sales targets. Lead
monthly, quarterly gross margin analysis by brand by customer type Assist in month-end closing, prepare journal accounting data. Maintain internal control documentation and test internal controls Converts data into value value adding information Value creation via data mining and interrogation. Review and analyse inventory schedules to management Highlighting problematic customers to Exco Submission of monthly provisions Prepare
multitask effectively. Responsibilities Answering customer questions, providing information, taking and processing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries Answer and direct incoming phone calls. Perform data entry and maintain accurate records. Compiling, and accuracy. Strong organizational skills. Good customer service skills and ability to work well with others
between sales representatives, customer and company meeting the customer requirements effectively, in a invoicing per SOP - Yes Management and maintenance of customer surveys and related reporting thereof – Once a maintenance of customer specification sheets – Only on customer requests Maintenance and data capture of of customer and product information on Shopware - Yes To communicate with production and logistics departments developments affecting orders to sales rep's customers - Yes Maintain and provide information on sales
teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel Product Management Stock Levels Ensure that CRM data is up to date and that forecasting on product mix mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover
Inventory (PSI) analysis Issue resolution to customers ON Purchase Sales Inventory (PSI) and Continuous Care Supply Chain organization Analyzing business/customer requirements, identify opportunities, develop report on a weekly/monthly basis Analyse the market data, sales figures and monitor results to ensure profitability/revenue
Maintenance Reporting (Customer Sales Reports) Tenders and Sales Support (Customer Documents) External Sales Sales Support Invoice enquiries Internal Training Customer Training Stock Analysis Assisting with accounts
specifications Develops ad hoc queries to assist users with data analysis Develops standard reports in both Crystal
selection and specification of Trucks to meet customer specifications. Work alongside the technical manager quotation and tender documents are in line with customer requirements. Continue to develop Trucks sales the requirements that are needed to apply for customer finance packages. Negotiate with Body builders
Assisting with customer queries. Packing invoices Checking orders, phoning the customer / courier when respond as required with other departments and customers. Ensure clear understanding of all issues like