Mean-Time-To-Respond time • Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair Mean-Time-To-Repair time • Understanding each client's Service Level Agreement contract and adhering to the required includes compiling full maintenance reports after work are completed • Advanced fault-finding • Comprehensive issues • Doing installations when no Field Service work is required • Programming of Crestron and Extron Being available to work overtime when required • Being available to travel for work when required • Being