day-to-day tasks will involve assisting both management and employees within our group of companies, customers Remote assistance covering hardware, operating systems, email, and more Collaboration with 3rd SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets Desktop Operating Systems (Windows 10/11) and MAC Good working knowledge of Windows Server Operating Systems with Enterprise Antivirus packages and Backup management Education & Qualifications: A Levels A, N