including engines, hydraulics, and electrical systems. Ensure machinery complies with safety standards hydraulics, transmissions, engines, and electrical systems. Documentation and Reporting: Maintain detailed is compliant with industry standards. Provide training and guidance to operators on proper equipment
via a ticket-based system. Your day-to-day tasks will involve assisting both management and employees within Remote assistance covering hardware, operating systems, email, and more Collaboration with 3rd party vendors SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets Operating Systems (Windows 10/11) and MAC Good working knowledge of Windows Server Operating Systems Experience with Enterprise Antivirus packages and Backup management Education & Qualifications: A Levels A, N