system. Your day-to-day tasks will involve assisting both management and employees within our group of companies Remote IT Telephone Support for customers Remote assistance covering hardware, operating systems, email, SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets with Enterprise Antivirus packages and Backup management Education & Qualifications: A Levels A, N
Documentation and Reporting: Maintain detailed records of repairs, maintenance activities, and parts inventory heavy parts and tools. Excellent communication and record-keeping skills. Working Conditions Environment: