As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to align with workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
As the IT Service Management Administrator, you will be responsible for providing the general support a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, request management, CMDB and continuous service improvement. If you are a dynamic professional Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to align with workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
agencies, or other organizations that provide credit services. The primary goal of a Collections Agent is to complete debt recovery while maintaining a positive customer relationship. Key Responsibilities: Debt Collection: receipts, and legal notices. Customer Service: Provide excellent customer service to debtors by addressing
agencies, or other organizations that provide credit services. The primary goal of a Collections Agent is to complete debt recovery while maintaining a positive customer relationship. Key Responsibilities: Debt Collection: receipts, and legal notices. Customer Service: Provide excellent customer service to debtors by addressing
company receives timely payments from customers for goods or services rendered, maintaining accurate records discrepancies to management team, identify slow-paying customers, and recommend collection candidates. Strengthen relationships with clients by communicating with customers regarding past-due accounts. Assist in streamlining statements of accounts or required reports to customers. Monitor and follow up on outstanding balances properly posted. Customer Communication: Act as a primary point of contact for customer inquiries and discrepancies
company receives timely payments from customers for goods or services rendered, maintaining accurate records discrepancies to management team, identify slow-paying customers, and recommend collection candidates. Strengthen relationships with clients by communicating with customers regarding past-due accounts. Assist in streamlining statements of accounts or required reports to customers. Monitor and follow up on outstanding balances properly posted. Customer Communication: Act as a primary point of contact for customer inquiries and discrepancies
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
· Interpret customer parts requirements, · Create quotes and follow up on open quotes · Processing and telephonic queries, emails, and requests from customers · Daily order intake summary · Grade 12 · Minimum
· Interpret customer parts requirements, · Create quotes and follow up on open quotes · Processing and telephonic queries, emails, and requests from customers · Daily order intake summary · Grade 12 · Minimum
statements of accounts or required reports to customers. Monitor and follow up on outstanding balances outstanding receivables and reduce delinquency. Contact customers to secure payment on overdue accounts, escalating for internal use Conduct credit checks on all customers, monitor credit limits and process credit applications