hardware upgrades. Manage capacity monitoring Grade 12 (Matric) Minimum 2 years of practical technical support experience IT-related tertiary qualification / ITIL qualification Knowledge of SQL applications, databases
stakeholders and senior management. Grade 12 / Matric Tertiary Qualification - Project Management certification
stakeholders and senior management. Grade 12 / Matric Tertiary Qualification - Project Management certification
standards during delivery. Grade 12 (Matric) IT-related tertiary qualification 3-4 years of IT technical
developing software systems. Matric / Grade 12 Tertiary Qualification - relevant IT Diploma / Degree At least
evaluate process improvement initiatives Matric / Grade 12 Post-graduate University degree Six Sigma Certification
of identified solutions and processes Matric / Grade 12 Finance or Accounting Diploma or Degree Business
customers. Review service scope, SLAs, OLAs, and other agreements regularly. Ensure all changes are assessed meetings if appropriate. Identify all customers and other key stakeholders to be involved in SLA negotiations record, analyse, and improve customer satisfaction. Grade 12 (Matric) IT Degree or Diploma Project Management
delivery teams for demos and releases Matric / Grade 12 Bachelor's degree in Engineering, Computer Science
the needs of various teams and projects Matric / Grade 12 Bachelor's Degree in Information Technology, Computer