Call Centre Manager Jobs in Cape Town Region
Service Delivery Manager Cape Town NEW
Ilaunch Ltd
Cape Town City Centre
Technology Industry requires a Service Delivery Manager to join their team. Establish and maintain relationships SLA negotiations. Manage customer complaints, including their recording, management, escalation (where Project Management Certification ITIL V3/V4 (Foundation) Solid IT Service Delivery Management Experience Experience (5 Years) Project Management (2 Years) Service Management (2 Years) Valid driver's licence own reliable
share this job on whatsappService Desk Supervisor Cape Town
Ilaunch LtdCape Town City Centre
incidents, and problems, ensuring comprehensive management. Manage and coordinate urgent and complex support channel for IT. Monitor and manage queues, participating in escalated calls as necessary. Oversee the repository performance. Develop an effective framework for managing and enhancing customer IT support within the organisation in ITIL Service Management Skilled in A & N Advanced Excel and Project Management Salary Market Related
Sap Security Specialist Cape Town
Ilaunch LtdCape Town City Centre
SAP landscape. Manage and allocate SAP Security JIRA requests. Handle incident management and resolve security Ensure audit compliance in user access and change management. Implement and maintain internal controls to requirements during SAP system refreshes and upgrades. Manage BAU projects within SAP Security. Serve as the S4 HANA, Fiori, Business Objects, and Solution Manager ChaRM. S/4H security/authorisations experience
Intelligence Analyst Cape Town
Ilaunch LtdCape Town City Centre
operations team on a permanent basis. Support project management activities, drive efficiency, mitigating risks and maintain project support tools eg. project management software, collaboration platforms and reporting Strong technical skills Proficiency in project management software (e.g., PPO, Jira Align, Clarity), Microsoft
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