Area. Leading Client in the Technology Industry requires a Service Delivery Manager to join their team provided. Establish and articulate business requirements for new services or changes to existing services conflicting requirements for services from different business units. Ensure all service level requirements of the service level agreement and service level requirements documents. Negotiate and agree on the service satisfaction. Grade 12 (Matric) IT Degree or Diploma Project Management Certification ITIL V3/V4 (Foundation)