optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
targets. Interview Target Makes sufficient database calls to prospective students to schedule interviews in Complete required weekly INA (interviews not applied) calling to secure applications. Achieve weekly, monthly individual target. Administration and Reporting Update call report and IBT (Interview Booking Tracker) and presentation order for applications to be confirmed. Update calling outcomes on STASY and TMR (Total Marketing Report)
targets. Interview Target Makes sufficient database calls to prospective students to schedule interviews in Complete required weekly INA (interviews not applied) calling to secure applications. Achieve weekly, monthly individual target. Administration and Reporting Update call report and IBT (Interview Booking Tracker) and presentation order for applications to be confirmed. Update calling outcomes on STASY and TMR (Total Marketing Report)
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
a link between the service team and processing centre to ensure all clients are serviced with the care
engaging with new customers via networking, cold calling, emailing and other lead generation techniques sales experience with demonstrable results Cold calling experience is a prerequisite. Benefits: 3 days
background with all subjects passed advantageous • Cold-calling, sales experience or general work experience beneficial