resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure the the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the accurate accurate and timely reporting of customer care department data to identify trends and issues and respond
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for direct payments from clients for professional services) Query management - with product providers on Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good Knowledge Knowledge and understanding of the Financial Services Industry including basic product knowledge and
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for direct payments from clients for professional services) Query management - with product providers on Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good Knowledge Knowledge and understanding of the Financial Services Industry including basic product knowledge and
internationally, we are dedicated to transforming our customers' visions into reality through our comprehensive relationships with both existing and potential customers. This position involves proactive outreach to Responsibilities: Conduct outbound calls to existing and new customers to generate leads and set appointments research and interaction. Maintain and update customer information in the CRM system. Follow up on leads and inquiries promptly, providing excellent customer service. Collaborate with the sales and marketing
internationally, we are dedicated to transforming our customers' visions into reality through our comprehensive relationships with both existing and potential customers. This position involves proactive outreach to Responsibilities: Conduct outbound calls to existing and new customers to generate leads and set appointments research and interaction. Maintain and update customer information in the CRM system. Follow up on leads and inquiries promptly, providing excellent customer service. Collaborate with the sales and marketing
The service team at our client is the engine room of the business and is made up of multiple teams that The overall goal of the Service Team is to provide efficient and effective service delivery to clients. teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET AND DESIRED
The service team at our client is the engine room of the business and is made up of multiple teams that The overall goal of the Service Team is to provide efficient and effective service delivery to clients. teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET AND DESIRED
distribution channels across all global regions. The Service Team is the engine room of the business and the overall goal is to provide efficient and effective service delivery to clients. The Pre-Compliance Specialist teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL SET AND DESIRED distribution channels across all global regions. The Service Team is the engine room of the business and the teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL SET AND DESIRED
distribution channels across all global regions. The Service Team is the engine room of the business and the overall goal is to provide efficient and effective service delivery to clients. The Pre-Compliance Specialist teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL SET AND DESIRED distribution channels across all global regions. The Service Team is the engine room of the business and the teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL SET AND DESIRED
function on day-to-day shipments, supporting the Service Team by providing accurate Product and Compliance Researching and obtaining an understanding of customs compliance requirements for products shipped by signed clients. • Working with the Operations and Service team in order to apply compliance requirements