for clients and members in line with the Member Experience strategy and deliver on defined ‘moments of truth’ DESCRIPTION Member segmentation and enhance the member experience • Segment members, understand their profiles • Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer track and analyse member feedback, track service levels and performance data and liaise with internal teams improvement and ensure that gaps in the customer experience- irrespective of where they occur in the journey
risk to stakeholders. • REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Relevant Bachelor’s Degree 6 years job-related experience, which should include at least 2 years’ experience in a management role
reports. •People Management. REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Minimum Requirement: CA (SA)/ finance/Development Finance or equivalent. •5 years’ experience in structured Credit and Investment environment