efficient handling of product returns, ensuring customer satisfaction, implementing strategies to minimise administration, supply chain management, or a related field (preferred) EXPERIENCE: 4-6 years proven returns by region and store. Coordinate with various departments, including customer service, sales agents, near dated stock items with the sales teams. 3. Customer Communication and Resolution Serve as the primary all returns/waste related problems and implement fixes. Work closely woth customer service representatives
efficient handling of product returns, ensuring customer satisfaction, implementing strategies to minimise administration, supply chain management, or a related field (preferred) EXPERIENCE: 4-6 years proven returns by region and store. Coordinate with various departments, including customer service, sales agents, near dated stock items with the sales teams. 3. Customer Communication and Resolution Serve as the primary all returns/waste related problems and implement fixes. Work closely woth customer service representatives
will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring ensuring stock availability to customers at all times. QUALIFICATIONS Grade 12 (Non-Negotiable) Diploma/Degree Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE Minimum of Knowledge and understanding of FMCG environment and related legislation Management of perishable products with ability to communicate effectively. Exceptional customer service and people management skills. Energetic
ageing analysis on a monthly basis and liase with customers and vendors. Ensure that the Accounts Payable are replying to all queries (internally and customer-related) and are dealt with accurately. Motivating on training and development efforts. Employee Relations (Discipline in the workplace). Performance Management