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Futurelink Global Recruitment
- Full Time
Technical Account Manager Durban
Futurelink Global Recruitment
eThekwini
is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on is to support the client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's video, or phone call. Own reactive client success processes: cancellations, negative feedback, advice/queries
share this job on whatsappAutomation Specialist Durban
Futurelink Global RecruitmenteThekwini
organisation. Proven hands-on experience owning/managing a CRM system is a must to be successful within this role. Experience rebuilding and improving processes and workflows within the CRM and creating automated Australia and/or USA a massive plus. Database Management Creating a data cleanness structure Restructuring structure within the CRM's system Automation of basic processes (as a supportive metric, allowing team members business revenue Process Creation and Management - Designing and implementing new processes and workflows
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