area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with at-risk accounts, provide clients with recommendations on how to get the most from products/services Own
Durban North area is looking for an I.T. Project Manager to join their growing team. Please note: this is Project Manager / Team Lead, you will be responsible for providing support to the Manager by ensuring Conducting team member reviews, performance management, providing training and all-round team support the ongoing improvement of the team processes. Management of meeting attendance and departmental reporting tickets – work as a team. Working with the HR Manager on team member non-compliance with company policies
investments in technical upgrades to streamline the management and usability of the WordPress site, while simultaneously simultaneously enhancing SEO performance metrics. Managing the website back-end including core integrations most efficient fix to ensure a continuation of service Monitoring website uptime and other core metrics
organisation. Proven hands-on experience owning/managing a CRM system is a must to be successful within Australia and/or USA a massive plus. Database Management Creating a data cleanness structure Restructuring rates and business revenue Process Creation and Management - Designing and implementing new processes and role) easier to manage the increasing capacity team-wide Report Creation and Management - Take ownership Experience working with and managing a CRM Proficiency in database management systems such as SQL Server