Technical Account Manager to join their growing team. Please note: this is a shift based in-office role. The The SaaS / MSP Technical Account Manager works closely with customers to understand and improve their client contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
growing team. Please note: this is a shift based in-office role. As a CRM Automation Specialist, you will organisation. Proven hands-on experience owning/managing a CRM system is a must to be successful within Australia and/or USA a massive plus. Database Management Creating a data cleanness structure Restructuring rates and business revenue Process Creation and Management - Designing and implementing new processes and role) easier to manage the increasing capacity team-wide Report Creation and Management - Take ownership