Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers customers by providing the best services and offering solutions to customer's queries. · Excellent listening providing excellent customer service is to be friendly · Know your product or service and respond in a timely Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission · Nightshift
management of all aspects of the campaigns to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance improvement Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement area. Identify and highlight opportunities for service and process improvements to Head of Operations Operations Managers on operational performance. Assist with workforce planning issues Coach Operations
management of all aspects of the operations to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance area. Identify and highlight opportunities for service and process improvements. Analyse and research optimisation and improvements. Engage with client on service delivery improvement opportunities. Build internal Operations Managers on operational performance. Assist with workforce planning issues. Coach Senior Ops
give customers information about products and services and helping customers understand the product and and answering questions about their services. Requirements · Excellent listening and questioning skills providing excellent customer service is to be friendly · Know your product or service and respond in a timely
customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms, tools understanding of customer service methodologies and best practices for a service organization focusing on Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative
support activities to identify gaps in customer service/communication skills/product process knowledge
support activities to identify gaps in customer service/communication skills/product process knowledge