Careerbox Umhlanga is looking customer service agents with previous Airport Operations experience to reservations and interacting with guests, travel agents and internal departments. Book individual and group experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew member Reservations Agent Previous experience
assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert them with a ratio of 1 Operations Manager to 70-90 agents. Usually work in a team of up to 6-7 colleagues Leader in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment
with a ratio of 1 Head of Planning for up to 2500 agents. Currently working in a team of 2 colleagues at skills Initiative / creative thinker - a change agent Innovative with the confidence to constructively managing specialist teams within the outsourced call centre environment 3 years' experience managing and
Customer Service Enthusiasts SA's largest Contact Centre is currently recruiting Customer Care Representatives Service Experience (Retail/Hospitality/Contact Centre) What's In It For You: Guarenteed Basic Salary