Architecture. Familiarity with all aspects of the business. Ensure that dialler architectures are developed developed, maintained and integrated within the process of strategy development and technology planning. Maintain close working relationships with internal IT and business management to understand firm and technology goals Participate in business and technology planning sessions and anticipate future business / technology changes changes Work with the business and IT Team review business drivers, needs and strategies and understand
model to ensure all teams understand the overall business performance and their impact on it. Motivate and account to ensure delivery of overall targets and business plan. Review monthly forecasts and agree targets Identify and highlight opportunities for service and process improvements. Analyse and research team metrics Senior Ops Managers on operational issues to ensure process optimisation and improvements. Engage with client client and company objectives. Leads Quarterly Business Reviews Financial Management Forecast and analyse
model to ensure all teams understand the overall business performance and their impact on it. Motivate and account to ensure delivery of overall targets and business plan. Review monthly forecasts and agree targets Identify and highlight opportunities for service and process improvements to Head of Operations Analyse and Operations Managers on operational issues to ensure process optimisation and improvements Management of the client interactions Collate and present Monthly Business Reviews Financial Management Ensure expenditure
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis refresher / remedial / cross skill training as per business needs. Manages floor support activities to identify customer service/communication skills/product process knowledge and implement training interventions
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis refresher / remedial / cross skill training as per business needs. Manages floor support activities to identify customer service/communication skills/product process knowledge and implement training interventions
obligations registers. To support (as required) all business areas in relation to legal aspects and contractual queries from business areas and clients appropriately while balancing legal risks and business interests Work collaboratively to identify and implement process improvements and support updates to standard operating
obligations registers. To support (as required) all business areas in relation to legal aspects and contractual queries from business areas and clients appropriately while balancing legal risks and business interests Work collaboratively to identify and implement process improvements and support updates to standard operating
Client personnel to ensure accuracy of information. Business Evaluate current training materials and methods training materials for new product launches or processes are developed to the highest possible standards tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training
high-paced performance-driven company and help develop processes and best practices. Should be a people manager is constant change and an environment that is process and sales experience-driven. Able to confidently
high-paced performance-driven company and help develop processes and best practices. Should be a people manager is constant change and an environment that is process and sales experience-driven. Able to confidently