is hiring customer service agents for a UK campaign. Successful candidates will help customers by providing providing the best services and offering solutions to customer's queries. · Excellent listening and questioning The most important rule in providing excellent customer service is to be friendly · Know your product literacy · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative inbound and outbound contact centres & the various data and dialling regulations. (OFCOM, ACMA, POPI etc)
investigate deviations. Review daily service levels, customer experience, quality, and compliance measures. with Senior Ops Managers ensuring alignment to customer requirements. Compile quarterly reports with Senior Reviews Financial Management Forecast and analyse data against budget annual figures. Conduct a rolling managing the expectations of internal and external customers. Coaching Skills: ability to deliver constructive Management: ability to balance internal vs external customer requirements. Adaptability / Resilience with the
broadband campaign. Successful candidates will help customers by retaining them and offering them the best of collections and give customers information about products and services and helping customers understand the The most important rule in providing excellent customer service is to be friendly · Know your product
Sales Agents to join our growing and existing Customers Sales branch Must possess world-class sales skills sales objectives. Reaching out to customers already within our customer base to and prospective clients
continuous improvement in the service provided to customers and sales targets • Coaching and mentoring staff Inspiring team members to provide market leading customer service levels • Support projects and new initiatives emotional intelligence to be able to handle team and customer emotions in a service industry where service interruption
continuous improvement in the service provided to customers and sales targets • Coaching and mentoring staff Inspiring team members to provide market leading customer service levels • Support projects and new initiatives emotional intelligence to be able to handle team and customer emotions in a service industry where service interruption
investigate deviations. Review daily service levels, customer experience, quality, and compliance measures. with Operations Managers ensuring alignment to customer requirements. Compile monthly reports with Operations
with the Organization's requirements of improving Customer Experience Manage multiple accounts from various Coordinating with Training Vendors and designing customized Training programs as per Training Calendar. Liaise Manages floor support activities to identify gaps in customer service/communication skills/product process knowledge
with the Organization's requirements of improving Customer Experience Manage multiple accounts from various Coordinating with Training Vendors and designing customized Training programs as per Training Calendar. Liaise Manages floor support activities to identify gaps in customer service/communication skills/product process knowledge