ensuring the delivery of an efficient and effective client experience through the delivery of consistently high-quality service delivery to customers. Key Responsibilities: Monitor the successful delivery of operational Senior Ops Managers within the operation to ensure delivery of overall targets and business plan. Review monthly growth of the account. Effectively manage the contract with the client and make recommendations regarding the ability to conceptualize, define and manage delivery against strategic priorities, management of an
aspects of company contracts, including requests, maintenance of client and supplier contract register, preparation renewals, extensions, variations of existing contracts. Draft and negotiate ancillary agreements, such negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and Microsoft Office. Previous experience working with contract regulations the related laws is strongly preferred
aspects of company contracts, including requests, maintenance of client and supplier contract register, preparation renewals, extensions, variations of existing contracts. Draft and negotiate ancillary agreements, such negotiation and drafting of supplier contracts. Manage post-contract contractual issues in a timely and Microsoft Office. Previous experience working with contract regulations the related laws is strongly preferred
all aspects of the campaigns to ensure service delivery against client performance standards. Key Responsibilities are not limited to) : - Ensure the successful delivery of Operational Targets according to client agreements: Operations Managers within the account to ensure delivery of overall targets and business plan. Review monthly with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement basis to address operational issues and service delivery. Daily tactical client interactions Collate and
all aspects of the operations to ensure service delivery against client performance standards. Key Responsibilities: Responsibilities: Ensure the successful delivery of operational targets according to client agreements. Senior Ops Managers within the account to ensure delivery of overall targets and business plan. Review monthly and improvements. Engage with client on service delivery improvement opportunities. Build internal capability the campaign by working closely with training delivery teams to ensure the ongoing development all levels
Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely with Gradbay managers Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule and TTT with floor trainers to ensure training delivery standards are maintained • Defining measures of
Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Work closely with Gradbay managers Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule and TTT with floor trainers to ensure training delivery standards are maintained • Defining measures of
the impact the specialist support team has on delivery of ensuring the business achieves the revenue