Department, devising plans focused on tangible outcomes. Manage and consult on all application development projects and delivery. Lead project planning with Project Managers, Business Analysts, Technical Analysts, and developers Conduct unit, system, and integration testing; manage capacity/performance testing and prototype testing Minimum 3 Years' experience managing people and projects Experience in managing resources and costs Knowledge
The ETQA Manager is responsible for the overall administration and accreditation of the organization's developing and implementing policies and procedures, managing the accreditation process, and ensuring compliance funding applications for continuous improvement. The manager will additionally assist the department to promote administration and accreditation of training programs Manage the accreditation process, including submitting accreditation process Lead the accreditation project management process, ensuring timely and successful completion
with clients Experience in leading and developing managers Strong track record of consistent performance honesty, integrity and mentoring across the team. Accountable for the delivery of the client KPI delivery, improving results through performance management and coaching whilst creating an operating environment at a management level within a Call Centre of a large operation 4-5 years experienced in managing large communication skills 2 years' experience as a Operations Manager in a call centre environment Market Related
The ETQA Manager is responsible for the overall administration and accreditation of the organization's developing and implementing policies and procedures, managing the accreditation process, and ensuring compliance funding applications for continuous improvement. The manager will additionally assist the department to promote administration and accreditation of training programs Manage the accreditation process, including submitting accreditation process Lead the accreditation project management process, ensuring timely and successful completion
and mentoring staff across various levels of seniority • Inspiring team members to provide market leading year experience in a team manager / leadership capacity and capable of managing a team of 10/12 staff at processes and best practices. Should be a people manager who can inspire people to succeed in sales service
and mentoring staff across various levels of seniority • Inspiring team members to provide market leading year experience in a team manager / leadership capacity and capable of managing a team of 10/12 staff at processes and best practices. Should be a people manager who can inspire people to succeed in sales service
firm is on the hunt for a dynamic and skilled IT Senior Security Analyst to join our vibrant team in Durban remediation actions and improvement plans. Track and help manage remediation efforts ensuring a mature document processes, methods, and standards to address incident management in a mature manner, ensuring effective remediation security enhancements and make recommendations to management. Performs cyber security protection and detection
requirements Multi skill into different campaigns and accounts required to be delivered from various industries variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take for relevant campaigns Coordinate with Gradbay Manager to help transition agent from Training to Gradbay own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement
and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
variance is less than 5% · Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers · Take relevant campaigns · Coordinate with Grad bay Manager to help transition agent from Training to Grad Trainees on observed Knowledge and Skill gaps · Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations