Looking for Exceptional Customer Service? Our Call Center Agents Deliver Excellence Are you in need of impression? Look no further Our team of dedicated call center agents is here to exceed your expectations Choose Us? ✅ Expertise: Our agents are highly trained professionals with extensive knowledge of our products/services Whether it's day or night, weekends, or holidays, our call center operates round the clock to provide uninterrupted service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering to established
requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness accounts to implement training plan. Operates as an account manager for the call center's Operations & to understand any training needs/interventions required and provide necessary training solutions. Coordinating
requires the candidate to train, design and develop, and evaluate training and development initiatives all operational performance objectives (New Hire Training, Induction, Floor rollouts, tools, refreshers and a knowledge ma Client Implementing New Hire Training design periodically to ensure its effectiveness accounts to implement training plan. Operates as an account manager for the call center's Operations & to understand any training needs/interventions required and provide necessary training solutions. Coordinating
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
capability in the campaign by working closely with training delivery teams to ensure the ongoing development working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with