and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures Operations Managers on operational performance. Assist with workforce planning issues Coach Operations commission expenditure per area is within budget Level of Authority Provides input into development of Journey 3-5 years' experience working at a management level within a Call Centre of a large operation 2 years
and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures delivery teams to ensure the ongoing development all levels. Build relationships with all relevant internal Operations Managers on operational performance. Assist with workforce planning issues. Coach Senior Ops including commission expenditure, is within budget. Level of Authority Provides input into process improvement defining performance standards and meeting service levels; manage resources in the longer term. Strong and
Able to form good relationships with people at all levels. Highly organized, analytical thinker. Ability technical information to Non-technical people. Level of Authority Strong influence on strategic direction defining performance standards and meeting service levels; manage resources. Leadership skills; ability to PureConnect and PureCloud platform experience) NQF level 7 (Bachelors or higher) in IT related field advantageous
3 years in an instructional design role Higher level education and instructional design qualifications-
at heart. Ensure expenditure is within budget. Level of Authority - Subject Matter Expert Provide guidance