the effective management of all aspects of the operations to ensure service delivery against client performance delivery of operational targets according to client agreements. Monitor performance against operating rhythm Improvement of Operational area. Identify and highlight opportunities for service and process improvements and coach Senior Ops Managers on operational issues to ensure process optimisation and improvements. Engage for the operation. Review and define all roles and shift patterns required for the operation and suggest
delivery of Operational Targets according to client agreements: Monitor performance against operating rhythm impact on it. Motivate and manage performance of Operations Managers within the account to ensure delivery Review monthly forecasts and agree targets with Operations Managers ensuring alignment to customer requirements reports with Operations Managers and address areas of improvement Engage with client on operational issues Improvement of Operational area. Identify and highlight opportunities for service and process improvements
training and development initiatives to achieve all operational performance objectives (New Hire Training, Induction Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager with Operations Managers and Sr. Managers for all the accounts to implement training plan. Operates as as an account manager for the call center's Operations & Quality functions to understand any training or any other intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying
training and development initiatives to achieve all operational performance objectives (New Hire Training, Induction Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager with Operations Managers and Sr. Managers for all the accounts to implement training plan. Operates as as an account manager for the call center's Operations & Quality functions to understand any training or any other intervention in consultation with Operations, Quality, HR and any other stakeholders. Identifying
developed, maintained and integrated within the process of strategy development and technology planning goals and requirements. Ensure dialler campaigns operate efficiently within the respective dialling regulations management and savings initiatives to reduce overall operating expenses and improve profitability Skills and Active Directory, and other technologies needed to operate customer contact centres Demonstrate deep understanding confidence to constructively challenge existing processes. Knowledge of dialler systems. Troubleshooting
negotiate ancillary agreements, such as NDAs, operator agreements etc. To expand upon and develop the identify and implement process improvements and support updates to standard operating procedures. Admitted
negotiate ancillary agreements, such as NDAs, operator agreements etc. To expand upon and develop the identify and implement process improvements and support updates to standard operating procedures. Admitted
training materials for new product launches or processes are developed to the highest possible standards tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training
Join the largest business process outsourcing provider in Africa and play a part in steering the human impact from day one.Join the largest business process outsourcing provider in Africa and play a part you're willing to learn new tasks or try different processes, you're being adaptable. Adaptability can also
opportunities that will increase revenue and or reduce operating costs. Be always cost conscious whilst keeping