Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers customers by providing the best services and offering solutions to customer's queries. · Excellent listening providing excellent customer service is to be friendly · Know your product or service and respond in a timely Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission · Nightshift
Establish relationships with relevant Client personnel to ensure accuracy of information. Business Evaluate Work closely with Client groups and key account personnel to ensure that training materials for new product
management of all aspects of the campaigns to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance improvement Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement area. Identify and highlight opportunities for service and process improvements to Head of Operations areas of excellence and implement across teams. Actively engage and coach Operations Managers on operational
management of all aspects of the operations to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance area. Identify and highlight opportunities for service and process improvements. Analyse and research areas of excellence and implement across teams. Actively engage and coach Senior Ops Managers on operational optimisation and improvements. Engage with client on service delivery improvement opportunities. Build internal
culture of the company and live the spirit of, actively display and drive the organizational values and (1week - 1month) priorities within the team and actively contribute to and manage enterprise-wide initiatives of the business. Creative and conceptual thinker Active listening Skills and Persuasive / Influencing Skills
customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms, tools desktop management, VoIP, storage, backup, database, Active Directory, and other technologies needed to operate understanding of customer service methodologies and best practices for a service organization focusing on Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative
and Implementing quarterly Employee Engagement activities to improve and sustain team ESAT. Ensuring the needs. Manages floor support activities to identify gaps in customer service/communication skills/product
and Implementing quarterly Employee Engagement activities to improve and sustain team ESAT. Ensuring the needs. Manages floor support activities to identify gaps in customer service/communication skills/product
give customers information about products and services and helping customers understand the product and and answering questions about their services. Requirements · Excellent listening and questioning skills providing excellent customer service is to be friendly · Know your product or service and respond in a timely