performance of Operations Managers within the account to ensure delivery of overall targets and business Operations Managers on operational performance. Assist with workforce planning issues Coach Operations
improving Customer Experience Manage multiple accounts from various industries. Clients could be domestic Managers for all the accounts to implement training plan. Operates as an account manager for the call Work closely with Gradbay managers from various accounts to ensure smooth transition of agents and help
improving Customer Experience Manage multiple accounts from various industries. Clients could be domestic Managers for all the accounts to implement training plan. Operates as an account manager for the call Work closely with Gradbay managers from various accounts to ensure smooth transition of agents and help
performance of Senior Ops Managers within the account to ensure delivery of overall targets and business Operations Managers on operational performance. Assist with workforce planning issues. Coach Senior Ops
self-develop. Work closely with Client groups and key account personnel to ensure that training materials for
a high performing team while defining clear accountability and expectations Experience with one or multiple