With our commission structure, our contact centre agents earn more and can achieve more. Aiming high earning potential. We are Looking for Talented Sales Agents to join our growing and existing Customers Sales
Careerbox is looking for retentions and collections agents for a UK broadband campaign. Successful candidates
Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing