experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
application architecture knowledge is needed Create project and application architecture deliverables that technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management years Training Manager experience, ideally within a call center environment (including design, development demonstrating own initiative Ability to work on multiple projects/tasks and remain flexible during any period of area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management years Training Manager experience, ideally within a call center environment (including design, development demonstrating own initiative Ability to work on multiple projects/tasks and remain flexible during any period of area of training A good understanding of Contact Centre procedures
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
Liaising with printers and suppliers to ensure projects briefed are done in time. Responsible for the stress effectively. Ability to manage various projects at the same time. Ability to work well with different budget. Initiative / Proactive attitude towards projects Degree or Equivalent qualification in creative
changes to Training content and delivery. Maintain project documentation and course folders. Competencies client facing role would be preferred. Previous project management experience would be an advantage but
organizational skills and the ability to manage multiple projects with shifting deadlines. Must have strong computer
organizational skills and the ability to manage multiple projects with shifting deadlines. Must have strong computer