Call Centre Service Agent Jobs in Kwazulu Natal
- Umhlanga Rocks (6)
- South Africa (1)
- Umhlali (1)
- Umlazi (1)
- eThekwini (1)
Careerbox
- Last 7 days (2)
- Last 3 days (2)
Customer Service Agent Umhlanga
Careerbox
Umhlanga Rocks
R6000 Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers customers by providing the best services and offering solutions to customer's queries. · Excellent listening providing excellent customer service is to be friendly · Know your product or service and respond in a timely Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission · Nightshift
share this job on whatsappInsurance Sales Agent Umlazi
CareerboxUmlazi
R5400.00 With our commission structure, our contact centre agents earn more and can achieve more. Aiming high earning potential. We are Looking for Talented Sales Agents to join our growing and existing Customers Sales
Retentions Agent Durban
CareerboxeThekwini
R5400 Careerbox is looking for retentions and collections agents for a UK broadband campaign. Successful candidates give customers information about products and services and helping customers understand the product and and answering questions about their services. Requirements · Excellent listening and questioning skills providing excellent customer service is to be friendly · Know your product or service and respond in a timely
Managing Executive Umhlanga NEW
CareerboxSouth Africa
through the delivery of consistently high-quality service delivery to customers. Key Responsibilities: Monitor weekly basis and address service issues with relevant managers Monitor service levels, customer experience Managers and address areas of improvement. Ensure service levels are aligned to customer SLA. Manage the Manager to up to 400 agents and a ratio of 1 Managing Executive to 1500 agents. Usually work in a multi-disciplinary of Ops to up to 1000 agents and a ratio of 1 Managing Executive to >1600 agents. Decision making and
Senior Operations Manager Umhlanga
CareerboxUmhlanga Rocks
management of all aspects of the campaigns to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance improvement Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement area. Identify and highlight opportunities for service and process improvements to Head of Operations weekly basis to address operational issues and service delivery. Daily tactical client interactions Collate
Manager Travel Umhlanga
CareerboxUmhlanga Rocks
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets support activities to identify gaps in customer service/communication skills/product process knowledge years Training Manager experience, ideally within a call center environment (including design, development
Training Manager - Bpo Usa Hours - Travel
CareerboxUmhlanga Rocks
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets support activities to identify gaps in customer service/communication skills/product process knowledge years Training Manager experience, ideally within a call center environment (including design, development
Lead Solution Architect Umhlanga
CareerboxUmhlanga Rocks
customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms, tools operate customer contact centres Demonstrate deep understanding of customer service methodologies and best best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Excel Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative
Head Of Operations Umhlali
CareerboxUmhlali
management of all aspects of the operations to ensure service delivery against client performance standards. rhythm and investigate deviations. Review daily service levels, customer experience, quality, and compliance area. Identify and highlight opportunities for service and process improvements. Analyse and research optimisation and improvements. Engage with client on service delivery improvement opportunities. Build internal with Client to review performance and formulate service improvement plans and address operational issues
Technical Support Specialist Umhlanga NEW
CareerboxUmhlanga Rocks
providing exceptional customer service? Join our dynamic team to service USA's largest network provider have a seamless experience with our products and services. If you thrive in a fast-paced environment and providing excellent customer service is to be friendlyKnow your product or service and respond in a timely literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will be
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