is hiring customer service agents for a UK campaign. Successful candidates will help customers by providing providing the best services and offering solutions to customer's queries. · Excellent listening and questioning providing excellent customer service is to be friendly · Know your product or service and respond in a timely · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission ·
broadband campaign. Successful candidates will help customers by retaining them and offering them the best of collections and give customers information about products and services and helping customers understand the the product and answering questions about their services. Requirements · Excellent listening and questioning providing excellent customer service is to be friendly · Know your product or service and respond in a timely
management of all aspects of the operations to ensure service delivery against client performance standards. and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures with Senior Ops Managers ensuring alignment to customer requirements. Compile quarterly reports with Senior area. Identify and highlight opportunities for service and process improvements. Analyse and research optimisation and improvements. Engage with client on service delivery improvement opportunities. Build internal
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and Contact needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies methodologies and best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the
management of all aspects of the campaigns to ensure service delivery against client performance standards. and investigate deviations. Review daily service levels, customer experience, quality, and compliance measures with Operations Managers ensuring alignment to customer requirements. Compile monthly reports with Operations improvement Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement area. Identify and highlight opportunities for service and process improvements to Head of Operations
Sales Agents to join our growing and existing Customers Sales branch Must possess world-class sales skills sales objectives. Reaching out to customers already within our customer base to and prospective clients
with the Organization's requirements of improving Customer Experience Manage multiple accounts from various Coordinating with Training Vendors and designing customized Training programs as per Training Calendar. Liaise floor support activities to identify gaps in customer service/communication skills/product process knowledge
with the Organization's requirements of improving Customer Experience Manage multiple accounts from various Coordinating with Training Vendors and designing customized Training programs as per Training Calendar. Liaise floor support activities to identify gaps in customer service/communication skills/product process knowledge