Head Of Call Centre Jobs in Kwazulu Natal
Head Of Operations Umhlali
Careerbox
Umhlali
budget but decisions are approved by the departmental head. Engages with the Client on service optimisation working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
share this job on whatsappSenior Operations Manager Umhlanga
CareerboxUmhlanga Rocks
opportunities for service and process improvements to Head of Operations Analyse and research team metrics Input into commission structures for sign off by the Head of Operations Provide a Subject Matter expert role operating practices but decisions are approved by the Head of Ops. Tactical Client interactions daily Operational input into design of commission structures with Head of Ops Planning time frame ranges is typically on experience working at a management level within a Call Centre of a large operation 2 years experienced in managing
Lead Solution Architect Umhlanga
CareerboxUmhlanga Rocks
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations IVRs Attention to detail Sizing campaigns based on Head Count Hours requirement. Sizing data needs versus technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
Insurance Sales Agent Umlazi
CareerboxUmlazi
R5400.00 With our commission structure, our contact centre agents earn more and can achieve more. Aiming high
Manager Travel Umhlanga
CareerboxUmhlanga Rocks
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
Training Manager - Bpo Usa Hours - Travel
CareerboxUmhlanga Rocks
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
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