improvements to Head of Operations Analyse and research team metrics to identify areas of excellence and
service and process improvements. Analyse and research team metrics to identify areas of excellence and
Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders
Training/Refreshers/Floor Support or any other intervention in consultation with Operations, Quality, HR and any other stakeholders
expert knowledge of application architecture, and consult business and technology teams when application