Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis customer service/communication skills/product process knowledge and implement training interventions One conversation, Conducting skill workshops. Process and Risk Implementing the Training Calendar as
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis customer service/communication skills/product process knowledge and implement training interventions One conversation, Conducting skill workshops. Process and Risk Implementing the Training Calendar as
Identify and highlight opportunities for service and process improvements. Analyse and research team metrics Senior Ops Managers on operational issues to ensure process optimisation and improvements. Engage with client budget. Level of Authority Provides input into process improvement initiatives and budget but decisions Client on service optimisation and changes to processes / strategy. Operational portfolio management of confidence to constructively challenge existing processes. Experience, Knowledge, and Qualifications Tertiary
developed, maintained and integrated within the process of strategy development and technology planning confidence to constructively challenge existing processes. Knowledge of dialler systems. Troubleshooting Center strategies. Understanding of business processes and (digital) transformation and how they relate Advanced knowledge of business operations and processes Excellent oral and written communication skills
Identify and highlight opportunities for service and process improvements to Head of Operations Analyse and Operations Managers on operational issues to ensure process optimisation and improvements Management of the
Join the largest business process outsourcing provider in Africa and play a part in steering the human impact from day one.Join the largest business process outsourcing provider in Africa and play a part you're willing to learn new tasks or try different processes, you're being adaptable. Adaptability can also
Work collaboratively to identify and implement process improvements and support updates to standard operating
Work collaboratively to identify and implement process improvements and support updates to standard operating
responsible for the end-to-end customer contact processes and their associated customer experience, supporting confidence to constructively challenge existing processes. Effective conflict management skills Experience